Agenda
May 5–7, 2024

Connections & Fundamentals: The Real Value of Healthcare Operations
In healthcare, we often explore the problems: clinician burnout, employee retention, technology consolidation, disconnected systems, and now how to apply AI appropriately. In this session, we're going to explore the fundamentals that live at the intersection of all this. How do we improve collaboration and communication? How do we empower better connection among the humans that make healthcare happen? How do we make healthcare the industry of choice for generations of workers? symplr President Nicole Rogas will lead a panel of summit attendees with plenty of opportunity for audience interaction as we set the stage for our time together.

Discussion Leader: Nicole Rogas (President, symplr)
Panelists: Philip Hampton (Chief Supply Chain Officer, Presbyterian Healthcare Services), Vicki Knox (VP, Clinical Outcomes and Operation Safety, Ardent Health Services), and Amy Olson (Group VP, Business Applications, Advocate Health)

Outcomes & Impacts: A KLAS Point of View on Driving Efficiency with Technology
Expanding on the panel discussion, KLAS will layer data-driven insights into our understanding of what "healthcare operations" means and how the industry is attacking operational challenges, freeing resources to provide better care for better outcomes. This session will highlight:
- Overview of the healthcare operations landscape
- Industry trends and opportunities for impact
- Top-of-mind considerations for healthcare executives.

Discussion Leader: Niel Oscarson (Research Director, Healthcare Operations, KLAS)

Breakout 1
Based on your areas of interest (submitted at registration), you will dive further into the biggest challenges and opportunities facing healthcare operations today. Breakout groups will be assigned, and we will debrief as a large group afterwards. Topics include:

• Provider Data & Credentialing
  Discussion Leaders: Bill Christy (Managing Director, symplr), Patrick Birmingham (EVP, Credentialing Operations, symplr), and Angel Mena (Chief Medical Officer, symplr)
• Workforce & Talent Management
  Discussion Leaders: Karissa Fuller (Managing Director, symplr) and Ali Morin (Chief Nursing Informatics Officer, symplr)
• Contract & Spend Management (supply chain)
  Discussion Leaders: Justin Jacobson (Managing Director, symplr) and Dee Donatelli (Sr. Director, Spend Management, symplr)
• Compliance, Quality, & Safety
  Discussion Leaders: Todd Bennett (Managing Director, symplr) and Karlene Kerfoot (Chief Nursing Officer, symplr)

Navigating the Landscape of AI in Non-Clinical Healthcare
Facilitated by symplr clinical leaders Ali Morin and Dr. Angel Mena, this session will explore the dynamic realm of AI in non-clinical healthcare operations, delving into its potential to streamline processes, optimize resource allocation, and enhance patient experiences. We'll uncover the risks inherent in data security, ethical considerations, and workforce implications and discuss the transformative power of AI to drive efficiency, innovation, and ultimately, better healthcare delivery.

Discussion Leaders: Ali Morin (CNIO, symplr) and Dr. Angel Mena (CMO, symplr)
Panelists: Dr. Rob Bart (CMIO, UPMC) and Chero Goswami (CIO, UWHealth)

symplr AI Roadmap
Discussion Leader: Brian Fugere

Breakout 2: AI Opportunities for Transforming Healthcare Operations
In assigned breakout groups, we will explore the best use cases for AI in healthcare operations from two perspectives:
- What opportunities are there to apply AI/ML in core healthcare operations processes across the symplr portfolio?
- What opportunities are there to apply AI/ML in how symplr interoperates with other systems in your portfolio?

Groups include:

• Provider Data & Credentialing
  Discussion Leaders: Bill Christy (Managing Director, symplr), Patrick Birmingham (EVP, Credentialing Operations, symplr), and Angel Mena (Chief Medical Officer, symplr)
• Workforce & Talent Management
  Discussion Leaders: Karissa Fuller (Managing Director, symplr) and Ali Morin (Chief Nursing Informatics Officer, symplr)
• Contract & Spend Management (supply chain)
  Discussion Leaders: Justin Jacobson (Managing Director, symplr) and Dee Donatelli (Sr. Director, Spend Management,symplr)
• Compliance, Quality, & Safety
  Discussion Leaders: Todd Bennett (Managing Director) and Karlene Kerfoot (Chief Nursing Officer, symplr)

Operational excellence can enhance employee experience, patient outcomes, and your bottom line. Using the pre-event survey data, we will uncover role-based differences, ideas for improved collaboration, and actionable insights. This session will help us paint the future of your needs, help you control the chaos, and empower your operations to positively impact outcomes.

Discussion Leaders: Kristin Russel (Chief Marketing Officer, symplr) and Todd Jones (Sr. Manager, Market Intelligence, symplr)
Panelists: Linda Stevenson (CIO, Fisher Titus Medical Center), Linda Knodel (Retired Nurse Executive), Dr. David Kanter (SVP, Medical Administration Services, Pediatrix Medical Group)

Quick Wins, Fast Fails, and all the Lessons in Between
Join us for an interactive discussion with digital healthcare experts as we delve into the dynamic landscape of healthcare operations. Our panelists will share their experiences, strategies, and insights on navigating the challenges and opportunities in healthcare delivery. From rapid successes to valuable failures in areas such as data analytics, automation, and technology optimization, we’ll explore practical takeaways that bridge the gap between theory and practice. This session aims to provide attendees with actionable insights, foster meaningful discussions, and inspire innovative approaches to enhance healthcare efficiency and effectiveness.

Discussion Leader: Nicole Kerkenbush (SVP, Chief Learning & Member Experience Officer, CHIME)
Panelists: Dr. Zafar Chaudry (CIO, Seattle Children’s), Rachelle Longo (AVP, Virtual Care, Ochsner), K Marhefka (Deputy CIO, RWJBarnabas)

Change Management in Healthcare
Change is constant and isn’t going away! And US healthcare organizations are in a constant state of change – from M&A activity to continuous innovation to emerging health considerations in the communities they serve. Organizational culture, technology adoption, and day-to-day operational adjustments create an insurmountable task to effectively navigate and manage change, often leading to change saturation, fatigue, and inefficiencies. In this interactive session, our friends from Centric Consulting will share insights for developing a change mindset and embracing change based on their experiences with:

• Continuous Governance
• Post M&A stabilization and harmonization
• Technology Implementation
• On-Prem to Cloud Migration

Expect to leave this session with a few more tips in your toolkit!

Discussion Leaders from Centric: Hilary Lee (Partner and Director, National People and Change Lead), Greg Foster (US Healthcare and National Human Capital Management and Workforce Management Lead), Jessica Hand (Client Advisory Capability Lead)

Everyone that works in healthcare is a “caregiver” because the purpose of the  business is always aimed at patient care. In this breakout, we will debate the “so what” of everything we have discussed in the context of three key industry initiatives that impact all of us and could drive legislation:
1. Technology & Data Interoperability: What should be the top priority for innovators and data scientists that will make the biggest difference and expand access to care? What does this mean for healthcare operations?
2. Healthcare for the Population: How does the debate about value-based care and fee-for-service shape the future of caring for our communities? What does this mean for healthcare operations?
3. Patient Experience: What needs to happen to empower patients, improve the experience, and optimize care? What does this mean for healthcare operations?