Q&A
Your questions answered

These items are included for you:

• Accommodations at Arizona Biltmore
  • Lodging and food are included as part of registration, though you have the opportunity to decline this offer during registration and provide a credit card for those expenses, if required.
• General session and breakouts on May 6 and 7
• Transfers and luggage handling on group dates
  • Travel Headquarters will arrange for your transfers between Phoenix Sky Harbor Airport and the Arizona Biltmore hotel. It takes about 15 minutes to get from the airport to the hotel.
• Internet access
• Taxes, tips and gratuities connected with the items above

• Round-trip air transportation to Phoenix
  • Air transportation can be booked through Healthcare Operations Summit Travel Headquarters or booked on own
• The cost of car rental transportation beyond the arranged travel between Phoenix Sky Harbor Airport and the Arizona Biltmore hotel
• Luggage fees
• Transportation and parking fees for your home airport
• Activities on your own
• Meals or beverages on your own (including room service)
• Phone calls
• Gift purchases
• Laundry
• Any other items not mentioned as included

As this is a business meeting, guests are not invited to attend.

Check out the attire glossary for details about what to wear.

Yes. About two weeks before you depart for Phoenix, you will receive an email with everything you need to prepare for your trip.

For other questions, please contact 2023 symplr Healthcare Operations Summit Travel Headquarters:
7:00 a.m. to 7:00 p.m. CT, Monday through Friday
Phone: 800-600-4295
Email: symplrHOS@itagroup.com

• Take pictures of your travel documents (identification, airline confirmation, hotel confirmation, etc.) and the contents of your checked luggage.
• Download your airline’s app to check in 24 hours before your flight, check seat assignments and track your flight. Don’t miss flight alerts, such as delays and cancellations.
• Ensure you have enough of your prescription medication for your entire trip (pack it in your carry-on).

We are asking attendees to cover the costs of travel to and from the event. Flights can be arranged through Healthcare Operations Summit Travel Headquarters or be arranged on your own.

Note that symplr will be covering the airline ticketing fee if you choose to book through Travel Headquarters. You will only be responsible for the cost of the airline ticket.

If you choose to book through Travel Headquarters, here’s how it works:

1. Select “Register” above and enter your preferred airport, dates, times, etc.
2. Within days of your registration, you will be contacted via email with a proposed flight itinerary.
3. Reply within 24 hours to the proposed itinerary with your approval (or request changes). Then, your tickets will be issued.

Notes:

• You’ll receive an airline confirmation in your travel packet before you travel.
• Pre-assigned seat assignments may not be available. Some airlines will allow you to pay a fee to secure your preferred seat choice.
• Air travel is based on the lowest fares available at the time of ticketing and subject to airline regulations.
• Any cancellations or changes after ticketing may result in penalties. All penalties will be your responsibility.

Yes. You may upgrade your flight. All airline upgrades are a personal expense. Our team of experts can help you with non-mileage program upgrades for a small nonrefundable research and processing fee ($25 per person).

Airline mileage program upgrades must be done directly with the airline.

All airfares, including upgrades, are subject to rules regarding changes and refundability. Airline fees may apply. If allowed, any refunds will be returned upon receipt from the airline.

Travel Headquarters will arrange for your transfers on group dates. It takes about 15 minutes to get from the airport to the hotel.

You will need government-issued photo identification to travel to Phoenix. Please see Travel documents for more information.

The legal name on your identification must exactly match the name on your airline ticket, including any middle name or middle initial.

We suggest that you arrive at least two hours before your flight departs to allow you enough time to go through security and get to your gate. Don’t forget to check in to your airline’s website 24 hours prior to travel and view your flight itinerary so you are aware of any last-minute flight changes.

Check your airline’s website for luggage size limitations and baggage fees.

Follow these guidelines for packing your carry-on and checked luggage:

Note: The airline carry-on restrictions do not apply to medical supplies and equipment. Travelers with disabilities and medical conditions can visit the TSA website to find out what to expect during airport screening and flying.

Yes. symplr will not be covering the cost of car rental/transportation beyond the arranged travel to and from the airport.

Notes:

• Overnight Parking:
  • Self-parking is $23 per night.
  • Valet parking is $30 per night.
• Hourly Self-Parking:
  • 0–4 hours: $8
  • 4–8 hours: $12
  • 8–24 hours: $23
• The hotel’s check-in time is 4:00 p.m. Every effort will be made to accommodate early arrivals but cannot be guaranteed. Your luggage will be stored at the bell stand and taken to your room as soon as it becomes available.